customers contact information

[Julio Cesar Culebro Gonzalez]

Hi, is it posible add extra information contact information to customers, like office telephone number, mobile number,...?

[Jack Brickey]

Julio,

when you add a customer it creates a profile. As an admin you can login in as the customer from the User Management screen. Once you have done that access their profile and edit. Tedious if you have a lot of customer but doable.

[Julio Cesar Culebro Gonzalez]

Hi, my customers are added automatically when they send an email.

I followed this steps, but I can see a way to store extra information:

Step 1, click in customers icon, choose a customer and click in its email:

Captura de pantalla 2016-11-24 a las 8.50.20 a.m..png 

Step 2, click in Admin user

Captura de pantalla 2016-11-24 a las 8.55.01 a.m..png

Step 3, click in Log In as User

Captura de pantalla 2016-11-24 a las 8.57.54 a.m..png

Step 4, click in Profile

Captura de pantalla 2016-11-24 a las 9.02.29 a.m..png

Step4, click in edit.

Captura de pantalla 2016-11-24 a las 9.05.31 a.m..png

The only options that I have to change are:

-Name

-Language

-Timezone

-Avatar

-Password

That I want are some extra custom fields for store customer extra information, like: phone number, mobile phone, ...

[Jack Brickey]

Julio,

mea culpa...I was mistakenly giving directions for adding details if they users had JIRA SW application access. I have a mixture of JSD customers and JSW users. You are correct there are no fields for the customer contact info like phone numbers. I will need to investigate this more. Certainly is a needed feature. I suggest searching Atlassian support for the feature/suggestion existence and vote it up or open if not found,