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jira service desk 'request types' moved

Ricky January 25, 2016

This question is in reference to Atlassian Documentation: Troubleshooting issues with request types

The link to 'Request Types' is missing from its normal location of Project > Administration > Request Types.

Can someone confirm where it has been moved too, as i need to amend the fields in my customer portal please?

Thanks

Ricky

4 answers

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Ricky January 25, 2016

I have found a shortcut, if anyone else has this problem
https://xxx.atlassian.net/servicedesk/admin/[project name]/request-types 

1 vote
Girish.K
Contributor
January 25, 2016

Hi Ricky,

Its in Administration only its navigation is

Projects->your project name->Request type

rt.png

0 votes
Girish.K
Contributor
January 26, 2016

Hi Ricky,

Check it in Customer portal. Hope you can now customize your Help Center directly

Ricky January 26, 2016

Thanks for your help, but i have managed to find a fix, by using the shorcut to get to Request Types

0 votes
Ricky January 25, 2016

Hi Girish, that option is missing from my service desk, can you advise why and how i can get it back please?

jira.png

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