setting up customer groups

[Zack Dorey]

Is there anyway on the cloud version that we can group users by the company they work for? 

[Meck · Accepted solution]

Hi Zack Dorey,

There is no native way to do it at Cloud Version.

They have few feature requests regarding this, see:

• https://jira.atlassian.com/browse/JSD-1239 (see last comment)
• https://jira.atlassian.com/browse/JSD-3748
• https://jira.atlassian.com/browse/JSD-292

Until this feature is developed, there's a workaround of using User Properties to keep that information.

But I never test before.

Regards,
Lameck. 

[Zack Dorey]

Hi Lameck,

Thanks for your quick reply.

Can you search tickets based on information in the user properties?

Thanks

Zack

[Steven F Behnke]

A new feature is coming soon, I am not sure it's in JIRA yet though.