Report should be a customer mail ID in incoming mail handler

[Pooja]

Hi All,

We are a using Jira cloud.

we have configured the incoming mail handler, but  while configuring the reporter value has to be set,

Instead, it should take the mail ID user who sent a mail.

Posts from the Atlassian community, I got to know this is not possible by default.

Can anyone suggest me an add-on or workaround for this

Thanks in advance

[Petter Gonçalves]

Hello Pooja,

I understand that you would like to set the ticket reporter with the e-mail address of the person who created the ticket through e-mail on JIRA Service Desk, is that correct?

If that's what you are trying to do, I would like to let you know that this happens by default on JIRA Service Desk when you configure the e-mail handler on Project Settings > E-mail Requests.

You just need to configure who should be able to create Service Desk tickets on Project Settings > Customer Permissions

If I have not understood your request, please provide us with more details about what is the goal you are trying to achieve.