SLA measuring availability

[Theis Joergensen]

Hi Community, 

I am looking to setup a report measuring availability monthly but cannot see this being possible in the SLA setup wizard. 

Do you know if this is at all possible?

Ideally, tickets with criticality 1 or 2 should be counted in. So minutes from created to resolved should be counted in.

However, I would like that only tickets that are criticality 1 or 2 at the end (Status resolved)

[Walter Buggenhout]

Hi @Theis Joergensen ,

I reckon you are trying to measure SLA success? You can do that with the available JSM custom reports. You can read more about that in this support article.

While the article is about data center, the same principles apply to cloud reports and I believe the article explains better how it works than the cloud documentation.

For more information specifically on cloud, you can check out these pages.

Hope this helps!