Service desk agent access

[Oriana Perkinson]

I have 5 Service desk agents 4 of them are able to assign, change status and comments however 1 of them is unable to change the status of the requests i.e in progress, resolved, close. he doesn't have a visual of the option whatsoever.

I have made sure that his access rights etc are exactly the same as the other agents but this has not made any difference.

Can someone please help me?

[Tanya Gordon · Accepted solution]

Try checking if he has the transition permissions in the project... You can try the permission helper for that if you have admin rights.

[Tinker Fadoua]

@Oriana Perkinson 

Did you check if you still have licenses available?

Best,

Fadoua