Setup notification based on Request type

[Ousamma Al Rifai]

Hi,

We have 4 different Request types. 

Can we setup a notification based on the request type?

[Hernan Halabi - Elite IT Consulting Group · Accepted solution]

Hello @Ousamma Al Rifai  if you are talking about internal notifications I would say no. But if it's customers notifications you could disable the default ones and recreate the with automation rules for each request type. 

[Ousamma Al Rifai]

Thank you @Hernan Halabi - Elite IT Consulting Group .
That was very helpful.
Still a lot to figure out about automation rules but you gave me the right path to follow.

[Hernan Halabi - Elite IT Consulting Group]

Glad to help, sorry I can't give you more details about the automation part but I always answer these from my mobile and it's not simple to add images to easily explain things with it.

[Haddon Fisher · Accepted solution]

The out-of-box JIRA notification functionality is used for all issues in a given project, so if you need to use those for some reason, you would need different projects for each type.

However you could build custom notifications using the newish 'Automation' functionality based on pretty much whatever you want.