Smart Value not working inside 'Assign issue'-component

[Karl Gustafsson]

Hi,

I will begin by saying that I feel like I had this working last week...

Anyhow, I am trying to assign an issue to a user using the 'Assign issue'-component via a smart value. I have created this smart variable using the 'Create variable'-component and assigned it to a valid jira user id. 

I have verified that it is a valid id by inside the assign issue component adding the id in plain text (where its asking for a smart value) works. 

I can print my smart value, as expected. 

However if I try to use it inside the assign issue component then I get the following error:

"(Specified user does not exist or you do not have required permissions)"

See the attached screenshots for clarification.

Thanks in advance.

[John Funk]

Hi Karl - Welcome to the Atlassian Community!

Try using Edit Issue instead of Assign Issue and select the Assignee field. Then put your smart value in there. 

[Marc - Devoteam]

Hi @Karl Gustafsson 

Welcome.

Can you add log actions after the create variable in the branch and how does the lookup table look like? 

Also what does the audit log on a rule execution tell you.

[Bill Sheboy]

Hi @Karl Gustafsson -- Welcome to the Atlassian Community!

Yes, and...to Marc's suggestions:

Perhaps update your audit log write for the user variable to more easily see if there are leading / trailing characters in it, thus preventing the assignment:

user: ZZZ{{jiraUser}}ZZZ

Kind regards,
Bill