Tag User in Customer Portal

[Jamie Frogale]

Is there a way to make it so customers can tag users in the customer portal like agents can in the agent portal?

[Petter Gonçalves]

Hello @Jamie Frogale

Thank you for reaching out.

Per your description, I understand that you would like to allow your customers to mention other customers on your site. Is that correct?

Unfortunately, customers or request participants can not be mentioned in Jira issues, unless those users have permission to browse the project (basically being considered agents) or if they have made a comment on the issue. We have a feature request created to change this behavior:

Unable to @mention Customer or Request Participant

Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.

Let us know if you have any questions.