Users of a group in reporter List in Customer Portal Jira Service Desk

[Rajaravikiran S]

Can we restrict the reporter field to list only the users of a particular group in customer portal in Jira Service Desk Server. If yes then please suggest how.

[Petter Gonçalves · Accepted solution]

Hello @Rajaravikiran S

Thank you for reaching out.

Unfortunately, Jira Server does not have the possibility to restrict the users displayed in the reporter field to a defined group. That being said, we have a feature request created to implement this option:

Limit User Picker to members of certain groups/roles in System Fields

Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.

As a workaround option, you can use a user picker custom field to define the reporter of your issue. They can be restricted to only return users of a specific group, as described in the section User filtering of the documentation below:

Editing a custom field 

Let us know if you have any questions.