What is the best way to get the request type key on Jira Cloud?

[Alice van Wouw]

We have a system that connects to Jira Cloud and one of the use cases requires the creation of a Service Desk Issue with a specific request type. Up till now we have gone through the activeobjects.xml from the backup to get the uuid/key of the request type. We want to programmatically set the request type based off a list of current request type uuids.  

"/rest/servicedesk/{serviceDeskId}/servicedesk/request/{issueId}/request-types" 

The above API allows us to get a list of request types with the key, however, it is an internal API and, therefor, cannot be used by a plugin (without username and password). 

"/rest/servicedeskapi/servicedesk/5/requesttype/1"

This is the offical API for Service Desk to get request types,  however, it does not return the request type's key. 

Any advice would be greatly appreciated. 

[Dario B · Accepted solution]

Hi @Alice van Wouw ,

Please review below HowTo:

• How to set the Request Type when creating an issue using Jira Core REST API in Cloud

In there it is mentioned: 

the correct (and easiest) way to create a Jira Service Desk request via REST API is to use the Jira Service Desk Cloud REST API 'request' endpoint: /rest/servicedeskapi/request

However, in case you need to use the Jira Core /rest/api/2/issue endpoint, then that's actually the only way to get the request-type key in Jira Cloud.

Can you kindly let us know the use-case why you cannot use the JSD endpoint /rest/servicedeskapi/request?

Finally, you may want to watch and vote for the below Feature Request asking to have the requesttype REST API endpoint for JSD to also return the request type Keys:

• JSDCLOUD-4917: The REST API endpoint /rest/servicedeskapi/servicedesk/{serviceDeskId}/requesttype should include the request-type Key in the response

I hope this helps.

Cheers,
Dario

[Alice van Wouw]

Hi Dario, 

Thank you so much for your response! We were able to use the Service Desk Cloud Rest API as you suggested and it worked! 

We had methods in place to use the generic Issue creation API however it turned out to be more beneficial to use the API as you suggested.

Thanks again!

[Dario B]

You are very welcome @Alice van Wouw , I am happy to know this helped! :)

have a nice weekend,

Dario