Working with {{now.diff(issue.created).hours}}

[Eran Roiter]

Hey all,

I'm trying to work with the {{now.diff(issue.created).hours}}, and as you can see in the picuters below, tickets i opened that are for sure more then hour old for some reason getting this msg 

The following issues did not match the condition:

Any ideas what I'm doing wrong ?

Thanks !!

The following issues did not match the condition:

[Bill Sheboy · Accepted solution]

Hi @Eran Roiter 

The parameter order you show for the diff function (now before created) will produce a negative number: the issue was created before the current date / time.  And so the condition will fail.

Please try inverting the values:

{{issue.created.diff(now).hours}}

If that does not help, please post images of your complete rule and of the complete audit log details (with all areas expanded) to provide more context.

Kind regards,
Bill

[Eran Roiter]

Thanks !!! it works :)  

[Chimedtseren Otgongerel · Accepted solution]

Hello, I can't activate my 8th check. It says pending and under review for many days. How can I activate it? Please help me.  

[Dave Liao]

@Chimedtseren Otgongerel - can you rephrase what you're asking? Are you also working on an Automation rule?