assignee change automation not working

[Leslie Gilbert]

Goal:

Reassign tickets that have been in a specific status for over 14 days

Set up: 

Run once a day

JQL: status = Escalated AND updated <= -14d AND assignee in (5e0e4c795361330daaeaa03a)

Then edit issue field assignee

Problem:

Automation runs but receive: "no actions performed" in the Audit log.

I have validated the JQL query and it says that I have 1 issue found. (today)

I visually view my queue and see the issue. 

I manually run the automation and nothing happens. 

[Italo Qualisoni [e-Core] · Accepted solution]

Hi @Leslie Gilbert ,

I've used the https://docs.automationforjira.com/rule-playground/#/ to get the below screenshot, so it would make it easier to ask you:

Is this checkbox checked?  I think you should uncheck this check box and this will solve your issue.

Let me know how it goes

[Leslie Gilbert]

yes, that was it! I totally missed that option. Thank you so much!

[Andrew Morin]

Cool...glad you figured it out!

[Andrew Morin]

okay stupid question but does the user you are reassigning it to have the assign permission in the project?

[Leslie Gilbert]

no stupid questions, sometimes it's the little things. Just confirmed that they do have that permission.