can my customers get reports at jira service desk ?

[Paulo Hennig]

Hey Ala'a,

I'm afraid to say that your customers don't have access to the reports, but thinking about any other possibility to that, you can create a filter subscription to send your selected filter  to your agents where they can review and forward to your customers.

https://confluence.atlassian.com/jira/receiving-search-results-via-email-185729664.html

[Ala'a Abu Alaish]

Than you Paulo, as I understood from your reply, JIRA service desk customers cant get statistical that indicate vendor's response time and other info directly form the portal