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"Create Work Item" Field Descriptions Mismatch

Josh Drake June 25, 2025

Hello,

I am within a team-managed software project and observed this issue. Despite the work type field description being one thing and the field default description being another, when I am viewing the field within "create a work item" screen, the displayed description is completely different. Any insight into this? I read other articles about field configurations, but I am unsure if that applies here since it is a team-managed project.

Best,
Josh


Field_Desc.png

1 answer

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Bill Sheboy
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June 25, 2025

Hi @Josh Drake 

Are there multiple fields named R&D, with one at the team-managed project scope and another global? 

If so, perhaps someone added both to the project's available fields and the view is showing the global one.

Kind regards,
Bill

Josh Drake July 1, 2025

Hello @Bill Sheboy 

There does not appear to be a global field named R&D. Any other possibilities?

 

Bill Sheboy
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July 1, 2025

I am not aware of any others.  When I tried with two fields and "accidentally" selected the global one in the project, that description appeared with field (rather than the project-specific one).

 

You appear to be on a paid Jira license, so I recommend asking your Jira Site Admin to submit a ticket to Atlassian Support to take a look: https://support.atlassian.com/contact/#/

When you hear back from them, please post what you learn to benefit the community.  Thanks!

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