service desk portal in cloud

Hi,

We use service desk portal. I have few questions.

I have single choice field with 500 options. I want reporter 1 see only 100 options from this field , reporter 2 see only another 200 options and etc.
When requester is reporter 1 he/she can only choose approver 1, when requester is reporter 2 he/she can only choose approver 2 and etc.
Is it possible to auto fill field if its empty?

1 answer

0 votes

2&3. Yes, it is possible using out-of-box JSD automation(1 huge rule with personal ‘else if’ for each approver).

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jsd automation do it when issue created. i need when user click on approver field, she/he can only choose 2 user and etc

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