unlocked epic link

[Jacqueline Peralta]

I need your help.

In my company I needed to use this tool, but, is very important to unlocked the field “Epic link”. It´s possible to unlocked?

Can you help me?

Regards.

Jacqueline

[Swapna Kumar Vemula _Zephyr_]

Hi Jacqueline,

For unlocking the fields you can refer to the Jira's KB https://confluence.atlassian.com/jirakb/how-to-unlock-a-locked-field-779158866.html, if it is a blocker for you.

Zephyr will allow traceability for Epic as well, please ensure atleast a test is linked to that Epic. Here the link is the Jira's issue link. If you still face the issue we are happy to assist you on this issue through our support ticketing system https://support.getzephyr.com/hc/en-us 

Regards,

Zephyr Support.

[Nic Brough -Adaptavist-]

Remember that they are on Cloud, so they can't unlock fields.  And they wouldn't want to anyway.

[Gregory Kneller]

Do not do it! Hacking JIRA constrains may cause unpredictable errors. 

[Nic Brough -Adaptavist-]

There's a reason the field is locked, mostly about preventing misconfiguration.  Could you explain why you want to unlock it?

[Jacqueline Peralta]

It is necessary to maintain and then draw for reporting, traceability

[Jacqueline Peralta]

It is necessary to maintain and then draw for reporting, traceability

[Nic Brough -Adaptavist-]

I'm sorry, that makes no sense.  Maintain what?  Draw? 

For reporting and traceability, the field has data in it, if your users have populated it.  You don't need to unlock it to use it.

[Jacqueline Peralta]

Ok. Thansk for your comments.

I have other questions: is possible add than more 1 issue, in the field epic link?

[Nic Brough -Adaptavist-]

No, a story belongs to an epic, not many epics

[Jacqueline Peralta]

Ok.

The last question: i use zephyr. when i have a traceability reports and search issues for:

version: all and type: epic, give me an error. Why?report traceability.png

[Nic Brough -Adaptavist-]

I'm not that familiar with Zephyr, I've not seen that error except for when indexing (Zephyr and JIRA) was needed, although I saw more of an error message.

Try reindexing both, and try again.  If that fails, the next step is to start reading the logs.

[Jacqueline Peralta]

I tried indexing as you mentioned, but the error persists.

[Nic Brough -Adaptavist-]

Ok, that's eliminated some possibilities.  What does the log say?

[Jacqueline Peralta]

Mmmm i don´t know. i used JIRA cloud, not server.

where is it de log path?

[Nic Brough -Adaptavist-]

Ah, on Cloud, you need to raise this with Atlassian support on https://support.atlassian.com - I don't know what Zephyr is doing, and they have access to logs that you and I do not.

[Jacqueline Peralta]

ah ok. thansk for your help.

regards.

[Jacqueline Peralta]

thanks*