How to link other boards to service desk using automation?

[aline.bertrand]

In service desk, I can add an automation so that a ticket is moved to a specific board when the status changes.

Can I make it so that when I close the ticket in the board, it changes the status of the ticket in service desk?

[andreas · Accepted solution]

Hi Aline,

So not 100% sure I understand your question completely but basically I think you're asking 2 things:

• Is it possible to add an issue to a board using Automation?
• When an issue is resolved on a board, can you then change a linked service desk issue's status?

For the first one: Wether an issue shows up on a board or not depends on the JQL filter for that board.  So a particular board might be configured to only show issues where "labels = onboard".  So you could setup an automation rule to add the label 'onboard' to an issue with our 'Edit issue' action.

For the second one, a rule like this should work (this may have to be a global rule if the linked issue is in another project:

• Trigger: Issue transitioned
• Related branch with 'linked issues' selected
  • Transition issue to some status

Hope that helps! Our docs might be of use too: https://docs.automationforjira.com/

Cheers,
Andreas