Automation Lite help

[Ocho]

So I'm relatively new to JIRA and I have just downloaded automation lite.  I'm still learning and am trying to figure out a few things.

Currently:

When someone submits a service request, JIRA automatically creates and links a ticket and puts it in the appropriate project.  However, when someone submits a service request with attachments, the attachments only show on the service request and not the JIRA ticket itself.  Is there a way to transfer those attachments over or to copy them from one to the other?

And

When a developer comments on the JIRA ticket side, it only shows on the JIRA ticket.  Is there a way to reflect those comments on the service request? (This one might just be a setting-still unsure of how to do it.)

If anyone has any recommendations, Id greatly appreciate it.

[Deleted user · Accepted solution]

Hi Michael,

In regards to your first question, this isn't something currently possible with Automation although we're tracking the improvement, you can see it at https://codebarrel.atlassian.net/browse/AUT-1030.

With your second question, this is possible with Automation for Jira. You'll want to create a rule with an Issue Commented jira and then add a Branch. You can select a "Linked Issues" type, which will then allow you to choose the link type. Inside the branch you're working on the linked issue so its just a matter of adding a Comment action and referencing the original comment with the smart value comment.body. This looks like:

You can find a bit more about our actions and smart values in our docs at https://docs.automationforjira.com/smart-fields/extracting-issue-data.html

[Ocho]

Thanks for the help.  

I applied the above automation and it worked like a charm.  Ill be keeping an eye out for attachment bit.

[Ocho]

In case you are interested -

adding this value to the description box for a auto-creation of a linked item or subtask, makes a link to the attachments of the parent ticket.

{{triggerIssue.description}}

{{#triggerIssue.attachment}}{{#first}}Attachments:
{{/}}* [{{filename}}|{{content}}]
{{/}}

Its not the same as copying them over, but it is a nice temporary solution until that function is available.