Create JSD automations for issues that are imported through External CSV Importer

[Mary Sage]

It is possible to update the SLAs for issues that you import. 

However, how do you create the triggers or conditions for the automations from JIRA Service Desk that are fired for these imported issues?

Here's a scenario:

I have an SLA that is created when I move an issue to 'In Progress' and breaches after 30 days.  I made an automation to trigger when the SLA is breached to send an email.

When I import a ticket that is 'In Progress' the SLA is made correctly after I execute 'Update SLA's.  But the automation is never created, so no emails will be sent.

I'd like to know how to create the automation.

Thanks for any help.

[John Funk]

Hi Mary,

It sounds like you would create an Automation rule with a trigger based on a new issue getting created. Is that what you are looking for? 

[Mary Sage]

No.  I want the automations to be in place after the import.

For example, if I have an SLA that is created when I move an issue to 'In Progress' and breaches after 30 days.  I made an automation to trigger when the SLA is breached to send an email.

When I import a ticket that is 'In Progress' the SLA is made correctly after I execute 'Update SLA's.  But the automation is never created, so no emails will be sent.

I'd like to know how to create the automation.

Thanks,

Mary

[John Funk]

Importing a ticket implies that you are creating a ticket. What do you mean by "import"?

[Mary Sage]

I'm using the utility under Admin --> System --> External System Import

https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/

[John Funk]

Is the import just updating an existing issue? Or is it creating new issues? 

[Mary Sage]

Both.

[John Funk]

So I would create an automation that fires when a new issue is created and the status is In Progress.