[COMPLETED] AMA: Navigating your Opsgenie migration - live on March 27th

[Dana Frederick]

UPDATE:

Thank you to those that joined us for this live AMA event! You can check out the event—including a walkthrough of the migration process, and live Q&A—in the recording below:

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Hi all, 

We're hosting an AMA later this month focused on Opsgenie migration. Join our Product team as we cover the process for migrating from Opsgenie to Jira Service Management or Compass, and answer your migration questions live. 

The future of IT ops: Navigating your Opsgenie migration
Thursday, March 27th
9am PT / 12pm ET
→ Register here

We're bringing alert, on-call, and incident response to Jira Service Management and Compass—which means ending support for Opsgenie in 2027. We encourage Opsgenie customers to join us to learn more about what this means for your team, and how to navigate the Opsgenie migration process. 

Feel free to bring your questions around:

• Functionalities available in Jira Service Management and Compass
• The migration process to Jira Service Management or Compass
• Your site's recommended migration path
• Upcoming milestones for Opsgenie customers

...Or any other questions you have around the migration process.

P.S. If for any reason you can't make the live event, we encourage you to register regardless—we'll share the recording on this post after the event, and will send an email notification to those registered when we do.

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👋 We'll be answering a combination of pre-submitted and live-submitted migration questions during the AMA, but will answer pre-submitted questions first during the event. We encourage you to submit your migration questions on this post ahead of the event to ensure we're able to get to them.

Any question you share on this post will be answered directly in the comments, too.

[Jeff Miles]

I have a couple questions related to the migration:

1. It appears our migration has automatically started without our input, on this URL (https://<our jira hostname>/jira/settings/products/ops/unlock) with dates assigned in the coming months. How do we reschedule this to give our teams more runway to plan our integrations migrations within the 2027 sunset date?
2. What is the replacement for the OpsGenie mobile app? This is critical for our on-call resources to receive alerts, and I see no documentation about a replacement within the migration docs. 

[Toshan Kharumnuid]

Hi @Jeff Miles 

The Jira mobile app will be the direct replacement for the Opsgenie app. All of your alerts & on-call features can now be found in the Jira mobile app

Thanks

[Deeksha]

Hi Jeff , 

For the first question, since you are using the JSM bundled with opsgenie, the transition timeline is different than the Opsgenie migration program listed above. 

You can create a support ticket to understand what dates you can exercise in case you want to reschedule your transition. 

Also during this transition you are able to use both Opsgenie and Jira Service Management in parallel with data synced at all times. This gives you enough time to plan the migration and make necessary configuration updates where needed without any disruptions to your current workflows. 

All feature level details are mentioned here - https://support.atlassian.com/jira-service-management-cloud/docs/set-up-operations-and-complete-your-shift-to-jira-service-management/

[Derek Fields _RightStar_]

What is the plan for the OpsGenie REST API? Will the endpoints remain the same (

https://api.opsgenie.com/v2/) or will these change? Will the same endpoints be available?

[Kay Kalunga Kabwe]

Is there a specific timeline for deprecating the Opsgenie APIs? What will be the new endpoints?

[Derek Fields _RightStar_]

The URL for the new JSM Ops REST API is at https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/intro/#jira-cloud-platform-apis. I just found this today.

On the AMA today, they said that they current endpoints will continue to work through end of life in 2027. 

Hope this help.

[matt.parisi]

I registered for this and unfortunately missed it, I had the wrong date in my calendar D'oh! I am interested in the recording and am hoping that will be available.

Thanks and I hope the live went well!

[Dana Frederick]

Hey @matt.parisi - sorry to have missed you but no worries, this was recorded! We've updated this post with the recording. If you have any additional questions, feel free to let us know.