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Can not get Incident Alert Messages Via SMS

Huan Li
Huan Li
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November 11, 2024

Hi team,

In China, in the last three weeks, it was found that the SMS alert function of Opsgenie is not working, and the mobile phone number that set up the SMS alert cannot receive the Alert reminder.

 

Thanks.

Huan Li

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Chris DeGidio
Chris DeGidio
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 12, 2024

@Huan Li 

Could you please submit a ticket regarding this to support.atlassian.com

With a ticket we will be able to access your account and take a look at individual occurrences of this happening with our Provider,

- Chris 

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