Hi,
I have a slack tag of on-call (jon-on-call).
I am trying to integrate between this tag, and the rotation of the Opsgenie on-call, where:
1. When an on-call is being changed in Opsgenie - update the slack tag with the new person.
2. Admins will always be included on this tag.
How can I do so?
I integrated Slack with Opsgenie but without success :\
Will appreciate some help here :)
Hey Jonathan,
Though it is not a direct feature built-in that allows you to sync the on-call person with a Slack tag, there is a genie command: /genie whoisoncall that allows a Slack user to see who is on-call for each schedule in Opsgenie.
However, that may not exactly fit what you are trying to achieve, so currently that is only possible through customization - specifically, you would need to programmatically interact with the Opsgenie schedule and rotation APIs to pull down on-call users and automate a request to Slack to either update user groups or post a message including the on-call users presently or in the future.
We have a feature suggestion ticket for this that you can track and vote on via: https://jira.atlassian.com/browse/OPSGENIE-573
Best regards,
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