Create alert from Jira Service Management with critical priority

[Jorge V]

Hello everyone, I'm trying to create automatic Opsgenie alerts from Jira Service Management, actually this is working but alerts are always creating with P-3 Moderate priority, and I wish this could respect the priority that is setted from JSM

[Nick Haller]

Hi @Jorge V ,

This similar community post should help with configuring this: https://community.atlassian.com/t5/Opsgenie-questions/How-do-I-match-JSM-to-Opsgenie-priority-level/qaq-p/1583386

Since JSM priorities do not match with Opsgenie's out-of-the-box, multiple Create Alert actions that filter on the JSM priority can be added to map to the corresponding Opsgenie priority.

Hope this helps! Let us know if you have any additional questions though.