How to Redirect a call through opsgenie to a TEAMS number phone

[Balyo technical center]

Hello

We have create a group hunt on MIcrosoft teams with a french phone number

When our client try to call a help desk number; it should be redirected via Opsgenie to our phone number

It rings but when we accept the call nothing happen from our side

From client side; the call is hang out without any msg

Could you plz help us to understand more what happen

Thank you

[Nayan Pandey]

Hello there, 

Thank you for contacting the Opsgenie community. 

To address the issue you're experiencing with call redirection via Opsgenie, here are a few steps and considerations that might help resolve the problem:

1. Alert Logs: Review the alert activity logs in Opsgenie to identify any specific issues with call handling. This can provide insights into whether calls are being hung up by the caller or if there are connectivity issues on the recipient's side.

2. Twilio Support: If you are using a custom phone number from Twilio, consider reaching out to Twilio support.

By following these steps, you should be able to identify and resolve the issue with call redirection. If the problem persists, consider contacting us on Opsgenie support for further assistance.

I hope the above helps. 

Regards,
Nayan