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I am unable to add overrides for my oncall shift

Sankatala_ Sushma
Sankatala_ Sushma
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May 6, 2025

As per this documentation Override an on-call schedule | Jira Service Management Cloud | Atlassian Support that should work for non-admin members according to the documentation but I'm not able to edit “override shift participate with” field why?

after I updated my admin role for my account I'm able to access “override shift participate with” field

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