Intermittent Opsgenie mobile notification issue (Android 16 / Pixel)

[luiz.kasputis]

I am experiencing issues with Opsgenie push notifications on my Google Pixel (Android 16, Opsgenie app v3.9.2).
Alerts show up in the log as “MobileStatus: sent”, but often they are not delivered to the device (no “received” status). This causes delays, and sometimes I only notice after escalation.

Key details:

• The problem happens only at night (overnight) and intermittently.

• During the day, notifications work normally.

• I have already disabled battery optimizations, enabled urgent notifications, and allowed Opsgenie to override Do Not Disturb.

• I also tested repeat rules, but the issue persists occasionally.

• I found reports indicating a known bug with Google Pixel devices on Android 16, which may be related.

I would like to confirm:

1. If this is a known bug affecting Pixel/Android 16.

2. If there is any workaround or Opsgenie patch to ensure notifications are reliably delivered overnight.

---

[Chris DeGidio]

hi @luiz.kasputis 

Chris here from the Opsgenie support team. We have not received any further reports of this and I see nothing flagged as a bug publicly on jira.atlassian.com

Feel free to submit a ticket to our support team at support.atlassian.com for further investigation into your account specifically. 

Thanks

- Chris 

[luiz.kasputis]

Hi Chris, I found this post and both users talk about the Pixel and the new version of Android

https://community.atlassian.com/forums/Opsgenie-questions/Opsgenie-no-longer-sets-ringtone-volume/qaq-p/2964744

[Chris DeGidio]

@luiz.kasputis please feel free to formally file a support case and we can get something over to our engineering team after validating the issue. 

Thanks!