OpsGenie - ServiceNow integration

[florian_spitzli]

Good Morning,
Is there a way to get the OpsGenie Plugin for ServiceNow for the Yokohama Version? We already had it running on our DEV instance when we needed to upgrade and there it works for us fine, but we cannot install it on our Stage and Prod instances as its not "available" for Yokohama. 

Kind Regards,
Florian Spitzli

[Aditya Bodke · Accepted solution]

Good Morning, Florian!

Thank you for reaching out and sharing your situation. I completely understand how important it is to have the Opsgenie plugin available for your ServiceNow Yokohama environment, especially since it’s already working well in your DEV instance.

At the moment, we don’t have a production-ready version of the Opsgenie plugin that supports the Yokohama release. However, I want to assure you that this need is on our radar—we have an open feature request for Yokohama compatibility: OPSGENIE-2540. You can watch or vote on this ticket to stay updated on progress.

Currently, the Opsgenie plugin officially supports the Xanadu, Washington DC, and Vancouver releases.

I know this isn’t the answer you were hoping for, but please let me know if there’s anything else I can do to help or if you have any other questions. I’ll be happy to keep you posted on any updates as soon as they become available.

Regards,
Aditya