Opsgenie API - API call /close?identifierType=alias does not work

[Anna Lupovskaya]

Hello - I'm trying to close an alert using the API call curl -X POST https://api.opsgenie.com/v2/alerts/<alias_here>/close?identifierType=alia

My alert looks like 

My API call looks like 

POST https://api.opsgenie.com/v2/alerts/00fb592a-96fc-4bff-8b94-e8839d10f000/close?identifierType=alias

Response: 

{
"result": "Request will be processed",
"took": 0.007,
"requestId": "1c96097d-93b7-47af-a9fb-e2cdf5dd070d"
}

But alert was never closed. 

I tried to add note, acknowledge alert using alias and it worked as expected, only 'close' action does not work. 

Please, help to resolve this issue. Thank you!

[Anna Lupovskaya · Accepted solution]

The issue was resolved. 

[Anna Lupovskaya]

Hello @Aditya Bodke 

I set up filer in the integration Like the followed Than, before I make 'close' call, I update message to make sure that it contains 'Resolved' and after that I make 'close' call, and it works. It did not work other way. 

[Aditya Bodke]

Happy Friday Anna!

Thank you so much sharing your solution with the community. 

Best Regards,

Aditya

[Aditya Bodke]

Hello Anna!

Thank you for reaching out to the Opsgenie community!

I understand that you were facing an issue with closing an alert using the close alert API , and I’m glad to hear it’s now resolved.

The API endpoint you used is correct and should work as expected:

https://api.opsgenie.com/v2/alerts/<alias_here>/close?identifierType=alias

Just as a reminder, the close action only works on open alerts. If the alert is already closed or doesn’t exist, the API will respond as if the request is processed, but no changes will occur.


If you don’t mind sharing, could you let us know what resolved the issue? It might help others in the community who run into a similar problem.

Best Regards,

Aditya