Hello @Garry Chen
Thank you for contacting the Atlassian Community!
I understand you are noticing issues with accessing your Opsgenie instance using the mobile application. We have confirmed that there are currently no widespread issues with the mobile application or authentication process. This issue may be specific to your device or network.
Here are a few steps you can try to resolve the issue:
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Network Troubleshooting: Try connecting from a different network or using a VPN to see if the issue persists. Sometimes network restrictions can cause connectivity problems.
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Device Check: Ensure that your device's operating system and the Opsgenie app are both up to date.
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Replication Check: Verify with other users who have access to the app to see if they can replicate the issue. This can help determine if the problem is isolated to your device or account.
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Clear Cache: Try clearing the cache of the Opsgenie app or uninstalling and reinstalling the app.
If the issue continues, please contact Atlassian Support for further assistance. You can reach them at Atlassian Support. Please provide your instance details and a screen recording of the issue to help the technical support team.
Regards
Mubeen Mohammed
Cloud Support Engineer
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