Integration: Jira Service Management Cloud in Opsgenie [create Issue]

[Patrick Dworkowski-Falkenberg]

Hi, 

we want to use the feature, to create a Jira ticket, when a phone call will appear in our Opsgenie. I found the option in the new Integration Jira Service Management Cloud, but the system is not creating a ticket on our Jira system after an alert was created. Does anyone has here experience, if there is a special configuration which we have to do? 

In the log files, I see the following error: 

ExecutionStatus[failed] There is no entity relation even though action[commentIssue] requires it!

Thanks for you help/ input

[Patrick Dworkowski-Falkenberg · Accepted solution]

The case was solved with the help of the support. 

The label field is mandatory in the create screen.