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How to get Opsgenie working on new iphone 16 Pro

Scott Pearson
Scott Pearson
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March 31, 2025

I just got a new iphone 16 pro and i am unable to access the system through the app. It asks for my email address, then i authenticate through the microsoft authenticator, then it asks me to sign on using active directory credentials. Once i sign on I just get a white page with my email address on it and a spinning blue circle.

Work fine on my old phone with no issues.

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Dave Mathijs
Dave Mathijs
Community Champion
March 31, 2025

Hi @Scott Pearson welcome to the Atlassian Community!

Have you selected the correct data center region when trying to login?

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Scott Pearson
Scott Pearson
I'm New Here
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
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March 31, 2025

the issue was my safari was opening in Private mode and wouldnt let the Microsoft authenticator fully function.

 

thanks

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Dave Mathijs
Dave Mathijs
Community Champion
March 31, 2025

Glad it got sorted out!

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