Unable to open support case

[Sagar Nade]

Hello Everyone,

I am unable open a case in Atlassian support. I have logged in with Owner role. Does any one has any idea how can i raise this issue. Any email address you can share. 

[Tansu Akdeniz]

Hi @Sagar Nade 

Welcome to the community.

You can create a ticket via https://support.atlassian.com/.

[Sagar Nade]

Hello Tansu,

Thanks for the quick response. I tried the URL but it takes me to community, doesn't allow me to open a new case. There is no option to open a case. 

Regards,

Sagar

[Tansu Akdeniz]

You might be using the Free plan: https://www.atlassian.com/software/opsgenie/pricing

Check "Customer Support Coverage" section.

[Sagar Nade]

NO, I am under standard support. Earlier I was able to open new request. But all of sudden I am not able open new request & also cannot view my older request. This is strange.