Why my iphone not receiving alerts from opsgenie

[David Sun]

I have to open the opsgenie app on my iphone 12 and manually refersh the app in order to receive alerts from our opsgenie server. 

I have reinstalled teh app on my phone, checked nottification settings, Focus mode, and power mode on my phone following some recommedations I got from Google. But no luck.

Does anyone have the same issue as mine?

[Aditya Bodke]

Hi David,
Thank you for reaching out to the Atlassian Community.

We’ve identified that your reported issues were a result of our recently resolved incident “Delays observed at JSM, Opsgenie and Compass alert search functionality in US Region”, which was identified to affect customers whose Opsgenie data residency is US-based.

A full investigation and retrospective is being performed for this incident, and will be published via our Statuspage incident ( https://opsgenie.status.atlassian.com/incidents/mptwfv1cg7ls ). We recommend that you subscribe to this incident to be notified immediately once the postmortem has been published, allowing you to review the incident timeline and confirm the effects you experienced.

Can you check again and see if you're facing this issue?

Best Regards,
Aditya