opsgenie automatically changes the full name to just given name

[Piyush Kashyap]

When I try to create a user in Opsgenie, it automatically changes the full name to first name, opsgenie is integrated with Azure AD, Please suggest how to fix this issue.

[Eugenio Onofre]

Hi @Piyush Kashyap

Welcome to the Atlassian Community!

If Opsgenie is integrated with Azure AD, and you're noticing that the full name is being split (e.g., only the first name appears), this is most likely due to how the user profile attributes are being mapped during the SCIM provisioning process.

By default, Azure AD maps user attributes like this:

• givenName → First Name
• surname → Last Name
• displayName → Full Name 

Opsgenie might be pulling only givenName instead of displayName when creating users — especially if SCIM is enabled via Atlassian Access and not directly managed within Opsgenie.

I recommend updating Attribute Mapping in Azure AD:

• Go to Azure AD Admin Center
• Navigate to Enterprise Applications > Opsgenie (or Atlassian SCIM app)
• Go to Provisioning > Mappings
• Edit the attribute mappings

Please remember to vote and accept this answer in case it helps you resolve your question.

Regards,
Eugenio