Unable to create an alert using Global Integration

[Marco Chiraini]

Set up the integration we receive the Description and Priority, and Extra Properties Team and it shows the team name.

When the alert comes in I receive this error

"Skipping Create Alert notification policies for alert because it doesn't have an owner team"

"Skipping Create Alert Automation Action Polices for alert became it doesn't have an owner team"

I've added routing rule on the team

Value of Team in Extra Props contain "Team Name" then route the alert to "team"

I've also tried a Global policy

[Egor]

Hi Marco,
Thanks for reaching out to Atlassian Community!

Thanks for sharing the details! It looks like you're almost there — the alert is coming in with the correct fields, but the automation and notification policies are being skipped because the alert doesn’t have an owner team assigned.

Here’s what’s likely happening:

The “Extra Properties” field you're using (Team = Team Name) is helpful for routing, but it doesn't actually assign ownership of the alert to a team. Opsgenie requires an explicit owner team set via the responders field (in the payload) to properly apply team-specific notification policies and automation rules.

What you need to do:
Update your payload to include a responder field with the correct team name; 
This ensures the alert is owned by that team — which is what Opsgenie uses to determine which team-level rules to apply. 

I hope this helps. 

Best Regards,
Egor