Where is my information ?

[platt]

I’ve been using Trello since 2017 to store over 25 years of  information. I’ve always had the free account because I didn’t need all the advanced features and didn’t collaborate with teams. I typically log in every few months or so, but this year, when I tried to log in, I was greeted as a new user. All my boards are gone.

 I never received an email that my information was being deleted.  Trello won't help since I'm not a paid member.   Had I known that over 25 years’ worth of data could vanish, I would have gladly upgraded.  Can anyone please give me any insights on what happened or how I might recover my boards?   

Any help or advice would be greatly appreciated!

Thanks in advance,

[Andrea Crawford · Accepted solution]

Hi @platt Trello does not delete data without your consent. Is it possible you used a different email address or typed it wrong when attempting to log in today? Do you know how long it's been since you last logged in? 

[platt]

I found it and Trello reached out. Thank you !

[Jeanette van der Merwe]

Hi, I have the same problem, had two accounts.  Can get into the one with no boards/info - the other one I can't access and that is where everything has been placed on different boards.

[Seng Pang]

Hello @platt ,

I found this: https://www.reddit.com/r/trello/comments/zy7seu/comment/j41vpf3/

Not sure if it work in your case but feel free to give it a try

[platt]

Thank you !