Tag: "kcs"

I'm investigating how my support team can leverage the Jira/Confluence integration to implement a system similar to KCS (Knowledge-Centered Service). One of the principles of that system in a...

• Confluence
• Question
• cloud
• confluence
• confluence-cloud
• jira
• kcs

...ervice (KCS) Capable is ideal for teams practicing KCS, where knowledge is generated as support issues arise but still requires formal validation before publication. - Auto-request approvals when new p...

• App Central
• Article
• approval
• approvals
• automation
• content
• content-management
• +7 more tags...