[Webinar] From SLA chaos to cross-team clarity in Jira & JSM

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Hi App Central friends! 👋

Ever watched tickets bounce between teams without clear ownership, or discovered your SLAs had silently slipped past their deadlines? We’ve been there—and we built a solution.

Join us for a hands-on session on taming SLA chaos in Jira and Jira Service Management.

Why join?

• See the root causes of SLA chaos (volume spikes, rigid calendars, invisible timers, messy hand-offs) and how to fix each one​
• Build smarter SLAs, live – including advanced conditions using JQL and AND/OR logic, goal-free SLA tracking for bottleneck analysis, and transparent SLA panels for agents, users, and customers
• Follow a walkthrough where one incident moves from Client -> Support -> Dev with a single, linked SLA measuring every stage (no more “who owns this now?”)​​
• Ask anything during an open Q&A with Product Manager Marta Szczetyńska & Customer Success Lead Diana Białoskórska.
  
  

Who will benefit?

Service-desk managers, project managers, Jira admins, support and dev leads, process owners, operations leads—anyone responsible for uptime, SLA compliance, or smooth handovers across teams.

When & where

🗓️ Date: May 28  ⏰ Time: 5 PM CEST
🔗 Save your seat: https://rb.gy/qfmps1 

Let’s talk! Drop your toughest SLA challenge in the comments and we’ll tackle a few live during the webinar.

See you there!