Atlassian Guard

Hello,    I am an ADMIN of Confluence Cloud and I am experiencing an issue wiht an user.  He is a managed user, from a recognized domain, and he should be connecting to Confluence W...

• Question
• cloud
• identity-manager

Случайно подключила 'бизнес - класс', как отключить? 

• Question
• identity-manager

Hi All, Wondering if someone can help. I am the Admin for our Atlassian account. Recently one of our users has changed their mobile phone which had the Authenticator App on.  We need to tempo...

• Question
• authentication
• cloud
• identity-manager

Hello,  When I turned on SSO-SAML with AD FS through Atlassian Access, all of our managed accounts were activated for SSO we don't want that. We want to test this and decide that who can login ...

• Question
• atlassian-guard
• cloud
• identity-manager
• jira-service-management
• saml
• +1 more tag...

Trying to elaborate for this (very remote) scenario: Our Jira organization has SSO enabled. For some reason, the IdP becomes unavailable and users need to login. Is there a way to bypass SSO authent...

• Question
• identity-manager
• sso

I am facing a similar problem. Can anyone assist on how to solve this issue?

• Question

Hi Guys! Ok, what I want to do: a) I want to add ALL employees as customers in Jira Service Management Cloud b) The idea: Together with enabled SSO they should be able to create a ticket without a...

• Question
• cloud
• identity-manager

I have followed the Microsoft documentation to setup SAML based SSO for Atlassian Cloud on Azure AD. However, when I test with a user I get the below message. Public key is what I have copy and p...

• Question
• cloud
• identity-manager

Hi guys, hope you are doing great. we've been using Atlassian products without SSO, and now we are in the process of setting up SSO. I created a Dev environment, to setup up SSO, and it's working as...

• Question
• cloud
• identity-manager

Quick question. I configured Azure AD to provision users in Jira. This is working well. I need to provide a url on the desktop of our user that redirect to the Service Management.  The proble...

• Question
• identity-manager

I am trying Atlassian Access, and I have set up SAML SSO. I would like to modify "Idle session duration", but the only one option "30 days" is available in any auth policies including the default "A...

• Question
• cloud
• identity-manager

How do I set up SSO for customers via Azure?  Can I create atlassian accounts automatically via SCIM and then have the SSO via Azure AD?

• Question

Hello, We purchased the JSM, Confluence cloud and has started using Atlassian Access (Free) for now, but I want to know how to set this for SSO, Azure AD integration with our company? Please share t...

• Question
• atlassian-guard
• cloud
• identity-manager
• saml
• sso

Hi My Organization wants to set up SSO using Atlassian Access and we verified our company domain via DNS a while ago. A couple of weeks back the TXT entry was accidentally removed from our DNS doma...

• Question
• identity-manager

I followed the documentation of atlassian ( https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/ ) and also the one from microsoft (https://docs.microsoft.com/e...

• Question
• cloud
• identity-manager

Hello Community! We are setting up a new Helpdesk and Knowledge Base for our business and we are sold on Jira Service Management and Confluence, so I set up Azure SSO (SAML) with Atlassian Access....

• Question
• cloud
• identity-manager

Hi, I would like to remove the original Site- and Org-Admin. I read, that I have to ask this question here. Is this right?   Thanks, christoph

• Question
• administration
• identity-manager
• organization

Hi, not sure if I have got the wrong end of the stick here. I have set up SAML on our Azure AD and gone through the setup with Jira. My understanding was that 'customers' would be able to raise tic...

• Question
• cloud
• identity-manager

https://smartthings.atlassian.net/browse/IT-3928   Please check the above request and give me a permission.

• Question
• identity-manager

We are having problems entering the TRELLO platform with the account [Removed by Moderators] It seems that it is a valid account, but we do not have the password and the emails to reset it do not r...

• Question
• identity-manager

We are trying to anonymize a user using the following REST API endpoint but getting a 404 error. Look like the service isn't available for JIRA Cloud?   https://mycompanydomain/rest/api/2/user...

• Question
• cloud
• identity-manager
• jira-software
• jira-software-cloud

I just created a free account but not able to delete it. could you please delete my account . Its very hard to delete even this is free acount.

• Question
• identity-manager

hello i would like to know the cost of  Atlassian Access + Jira Service Management we are a small company with 4 agents/it members and about 100-150 users also if anyone know if the tri...

• Question
• cloud
• identity-manager

Have started a trial license of Atlassian Access, which is not showing our other subscribed products. The users of our site which use these products are shown though.

• Question
• cloud
• identity-manager

Hi,  I need to configure a Jira Service Management in the Cloud where there are two groups of agents. Some login against their own Microsoft 365 tenants and the other against their Google accou...

• Question
• atlassian-guard
• cloud
• identity-manager
• jira-service-management