How do I get updated if Jira service issue was raised by Jira or the Portal?

[Yehuda Dembsky]

Hi,

Jira service issue can be raised by:

1 - Portal

2 - Jira (regular way to open a ticket).

I am looking for an automatic way to extract this information and put it in a field.

Thank, Yehuda

[Akhand Pratap Singh · Accepted solution]

Hello @Yehuda Dembsky ,

Thanks for reaching out to Atlassian Community

You can achieve this via creating a filter and subscribe to it.

JQL to be used

1. For Tickets created via Portal: 

   request-channel-type = portal

2. For Tickets created via Jira: 

   request-channel-type = jira

NOTE: You can add other Condition like Project name or type, based on your requirement

Now if you want to store this in a specific field and also email you at the same time, you can use Automation for Jira

• Trigger: When issue is created
• Condition: if and Else Condition
  If: JQL Condition: request-channel-type = portal
  Action: Edit the field and set value as Portal
  Else: JQL Condition: request-channel-type = jira
  Action: Edit the field and set value as Jira

Please see below Rule:

1. If Block

2. Else Block

NOTE: You can add other actions Like send Email, based on your requirement

[Yehuda Dembsky]

Thanks a lot Akhand Pratap Singh

This is very helpful

Yehuda