On JIRA service desk how can I get a date from ticket summary with format DD/MM/YYYY

[marafado88]

Hello everyone,

On JIRA service desk how can I get a date from ticket summary with format DD/MM/YYYY, have any one did this before?

Have tried with Summary contains and Issue fiedls condition steps, but nothing:

From audit logs:

{{smart values}} condition

Error rendering smart-values when executing this rule:

Failed to get value for ('(\\d{2}/\\d{2}/\\d{4})')

Is there here someone experienced within JIRA automation? I am really fresh with this :(

[Mikael Sandberg · Accepted solution]

Because you are using regex you cannot use the Issue field condition, instead you would have to use {{smart values}} condition and the contains regular expression like this:

 

Also note that your regex has to look like this:

\d{2}\/\d{2}\/\d{4}

[marafado88]

Ah ok, worked, thank you!

By any chance, with "Edit Issue" action, what expression should be used with {{issue.summary}} to get that match?

HAve tried with {{issue.summary.match('\d{2}\/\d{2}\/\d{4}')}} but no luck.

Do you have a good documentation source from where I could use as reference just for this level of JIRA automations?

[Mikael Sandberg]

You can't use regex with Edit issue, instead you would have to use substringAfter() like this:

{{issue.summary.substringAfter(" - ")}}

This assume that the format for the summary is always the same.

[marafado88]

Have changed the date to duedate format, and it worked but there was no changes made/applied on the ticket that triggered the automation, do you know what could be?

[Mikael Sandberg]

Without knowing what your automation looks like I cannot say why you get an error on IS-904.