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can't display the sys_id from servicenow to jira

Maralee Grajo September 24, 2025

Hi,

 

can you help me to display the sys_id from servicenow to jira after creating the ticket or comment out in the jira? I have tried to used the webResponse.body.value.sys_id or {{webResponse.body.result.0.sys_id}} in the comment but still can't fetch the field. Here are my details when submitting web request:

GET as http method

Web request URL: <company_name>/api/sn_chg_rest/change?correlation_id={{issue.customfield_17508}}

custom data: "sys_id": "{{webResponse.body.result.0.sys_id}}"

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