Confluence Knowledgebase - automatically open for all Confluence users?

[AccessHolding]

Dear Community,

I faced an interesting behaviour. I use an on premise Jira and Confluence installation. The customer portal from Jira is connected to a knowledgebase in Confluence. The customer portal is restricted and not open for all.

I created a test who hasn´t access to this customer portal but if I log in to Confluence with this user, I can reach the customer related knowledgebase. This user is not even in the related group to access this page.

Would it be possible, that each Confluence user has automatically access to an knowledgebase?

Best,

Kristian

[Shannon S · Accepted solution]

Hi Kristian,

Can you show us the permissions in Confluence for the particular page and space? Does the user have a Confluence license as well? What groups are they in and how are you restricting them from the page in Confluence?

Secondly, which permissions did you select in JSD for the space? From this article:

• Set up knowledge base permissions

Option 1. All active users and customers

Option 2. Only licensed users

Regards,

Shannon

[AccessHolding]

Hi Shannon,

Thanks for the links and hints. Well I think I now whats the problem. We have an Jira SD which is restricted but to save Confluence licenses, the connected the relevant Confluence KB as open for all.

Seems I have two options.

Option 1: Change restriction for Confluence too which will consum licenses.

Option 2: Leave it like it is and open the Confluence space for all Confluence users.

Because the Jira SD users dont need Conlfuence access in general, its for KB only.

Best,

Kristian

[Shannon S]

Kristian, 

Thank you for confirming that.

We do have a feature request below that is related to this issue:

• JSDSERVER-3680

I would recommend that you vote on it and comment there with your use case. If you watch the issue you can be updated of any changes in the future.

Regards,

Shannon