API access and portal-only migration

[Biosustainability OMV]

Dear all,

We are using the Jira service management tool of one of our service providers and have set up a common account within their Jira instance.

My intention was, to gain API access to the their ticketing tool and retrieve valuable information. 
Therefore, I have created a a new account (different password though) in https://id.atlassian.com/ and created an API Token. 

What we have learned through the failed authentication attempts via the API, that we would need to migrate the portal only user to create another personal token for the authentication.

Would this migration have any influence on the existing connection to any tickets in the service management instance?
Would the migration be possible if the account already exists?

Thank you for your help.
Stefan

[Marc - Devoteam]

HI @Biosustainability OMV 

Welcome to the community.

My assumption is you want to get information from the JSM managed and hosted by another company, correct?

To use the API and get information you will need to get a JSM license on the account you have, but this would imply you can also log into Jira and see the JSM project and work on issues.

Will this company allow this to you?

Simply said a portal only user can't make API calls, only a licensed user can.

Or am I in the wrong direction?