Adding image to customer notifications

[Jacob Smith]

Hi All,

I am trying to add an image into a customer notification but I'm getting an error of "No usable issue is stored in context, unable to resolve filename"

In the screenshot, I have just used one of Google's doodle logos to test but this is not working.

I am not looking to make use of the customisable template for this as it is already in use.

Any advice on how to get the image to present would be greatly appreciated. Thank You!

[Joseph Chung Yin]

@Jacob Smith -

Please take a look at the following link on adding image to customer's notification -

https://support.atlassian.com/jira-service-management-cloud/docs/change-the-look-and-feel-of-customer-notifications/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Jacob Smith]

Hi Joseph,

Thank you for the response.

This article refers to the template which I already have in use and are not looking to change.

I am only looking to add the image to the request resolved customer notification.

Kind regards,
Jacob Smith

[Joseph Chung Yin]

@Jacob Smith -

In the reference page posting - it calls out on images inclusion under the CSS Style setup -

You can add a logo by referencing a publicly-hosted image in the HTML. For example, <img src="url to the image"></img>.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Jacob Smith]

Hi @Joseph Chung Yin ,

Can you advise where in this automation I can edit the HTML as you can in the templates, as I don't appear to have the option within here?

[Simon.Francis]

I'm having the same issue. I want to add an image banner to my notifications, and a cleaner "View issue" button.

Our customers are very wary of Phishing, and sometime these vanilla emails set off their spider sense!!

I assume someone else must have resolved this already??