All SLA-related functions do not work

[Alain Beaulieu]

I've tried this:

project = ABC and "Time to resolution" < remaining("4h")

project = ABC and "Time to resolution" = breached()

project = ABC and "Time to resolution" = everbreached()

project = ABC and "Time to resolution" > elapsed("24h")

None work. I don't get errors but I get nothing returned. I even removed the project, as we have over 100 projects (mixed Jira and JSM), and I get nothing.

Since I get nothing with "Time to resolution" > elapsed("24h"), I tried the opposite:

"Time to resolution" < elapsed("24h")

... and I still get nothing.

Help please!

[Marc - Devoteam]

Hi @Alain Beaulieu 

You results in JQL depend on the setup of your SLA's

They also only work in combination with JSM projects.

Example:

If you Time to Resolution sla is set to 24h.

JQL: Time to resolution" >= elapsed("1h")

This will result in all issues where the SLA is trigger on and will show all the issues where the SLA time has been running for 60 minutes or more.

[Alain Beaulieu]

Reference: https://support.atlassian.com/jira-service-management-cloud/docs/write-jql-queries-for-slas/