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Approval Step Reasoning In Approval Customer Notification

Eitzaz Haider
Eitzaz Haider
Contributor
April 24, 2025

Hi I am trying to create a flow where customer can decline request/ticket and add comment without logging into the portal. I have added a screen but in e,mail notification when customer press decline button it not show any screen and skip it. How to sort this pls?

 

secondly is it possible if i connect with ms team/slack i also goit screen when transition bcz i also did not see any screen there

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John Funk
John Funk
Community Champion
April 24, 2025

Hi Eitzaz - Currently this can't be done. I suggest you vote for and follow the open feature request here:

https://jira.atlassian.com/browse/JSDCLOUD-3855

 

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