Auto Send Notifications to tickets resolved but not closed
Hi, For the tickets which were in resolved state but not closed for the past 10 days, we need to send notification to reporter to close the ticket for every 24 hours. If the reporter not closed the ticket after 10 days, it should auto closed.
Some please let me know the automation rule to meet the requirement.
The following are the steps i have written but still it is not working.
1 answer
Andrew Laden
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