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Auto assign tickets to organization based on requester email domain

andrew senitz
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March 4, 2022

if someone from @company1 emails support, I would like it to automatically assign to an organization company1

1 answer

2 votes
Kai Becker
Community Champion
March 4, 2022

Hey @andrew senitz ,

when using JSM Cloud, this can easily be done by an project automation:

Screenshot 2022-03-04 at 20.45.31.png

If you are using Server/DC you need the "Automation for Jira App", which is integrated in Cloud already.

 

Regards,
Kai

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