Auto assign tickets to organization based on requester email domain

if someone from @company1 emails support, I would like it to automatically assign to an organization company1

1 answer

2 votes

when using JSM Cloud, this can easily be done by an project automation:

Screenshot 2022-03-04 at 20.45.31.png

If you are using Server/DC you need the "Automation for Jira App", which is integrated in Cloud already.

Regards,
Kai

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.